NDIS Pricing & FAQs
Table of Contents
- NDIS Pricing
- FAQs
- What information do I need to provide when I contact Sterling Care Australia to become a Participant?
- Do I have to have NDIS funding to become a Participant with Sterling Care Australia?
- Can I access more than one service?
- Are your services available throughout Australia?
- How will I know who’s coming?
- What can Support Workers help me with?
- Can I make changes to a shift?
- Can my Support Workers help with transport?
- How much notice do I need to give to cancel a shift?
- Our locations across North West, Werribee, Bundooroa, Bendigo
NDIS Pricing
Assistance With Self-Care Activities
Assistance In Supported Independent Living
Access Community, Social And Recreational Activities
Delivery Of Health Supports By A Nurse – Core/ Capacity Building
Development Of Daily Living And Life Skills
Further Information
More information about pricing is available on the NDIS website.
FAQs
These are some of the common questions we receive. Since everyone's needs are unique, feel free to reach out with your own inquiries.
Ask a question
What details should I share when reaching out to join Sterling Care Australia as a Participant?
Reach out to request a copy of our referral form. Once completed, we will follow up with you or your Support Coordinator to initiate the onboarding process.
Is NDIS funding required to join Sterling Care Australia as a Participant?
While many of our clients receive NDIS funding, we also offer support beyond the NDIS. A separate payment schedule will apply. Reach out to us for more details.
Is it possible to utilize multiple services?
Yes. Many of our participants utilize our services for support with Domestic Assistance, Community Access, and Assistance with Daily Activities.
What Can Support Workers Help Me With?
Sterling Care Australia can help with a range of supports including:
- Personal care
- Sleepovers
- Domestic support
- Medication support
- Transport
Please be aware that we have a no-lift policy unless mechanical assistance, such as slide sheets or a hoist, is available.
Is it possible to modify a scheduled shift?
Absolutely. Sterling Care Australia takes a flexible approach to services. Our operational Manager will work to accommodate any adjustments you require. A change in service time may lead to a different Support Worker delivering your service.
What is the required notice period for canceling a shift?
If you won’t be home on the scheduled day or time of your service, please provide as much notice as possible. The best way to make adjustments is by calling your HR manager or Operational Manager during normal business hours.
A charge may apply if the required minimum notice isn’t given. Under NDIS, this is 24 hours before the scheduled service time. Charges may vary based on your funding source, as outlined in your service agreement.
In the case of an emergency, you will not be required to pay for the service.
Are Support Workers able to assist with transport?
Transport availability will depend on your NDIS plan’s transport funding. If you do not have transport funding and prefer that Support Workers use your vehicle for transportation, please contact your HR Manager or Operational Manager, who will provide our Vehicle Policy and agreement forms.
We are providing NDIS services across Victoria
Sterling Care Australia delivers services across Victoria, conveniently situated in regional cities and Melbourne suburbs.
Even if your suburb isn’t listed, feel free to contact us. Our mobile service ensures flexible support wherever you are.
Reach out to us